FAQ

Q1: How can I place an order?

To place an order at Reflet Paris, follow these simple steps:

Category Selection: In the dropdown menu, choose the category that interests you (clothing, accessories, etc.). Browse Products: Explore the available products. Use filters to refine your search based on your preferences (color, size, style). Select Product: Click on the desired product to view its detailed page. You can select the color and size, and add any special specifications if the product allows (e.g., customization). Add to Cart: After making your selections, click on "Add to Cart." You can then proceed to checkout or continue shopping.

Q2: How can I check the status of my order?

Once your order is placed, you can track its progress through the following options:

My Account: Log in to your account and go to the "My Orders" section. You can view the current status of each order (e.g., processing, shipped, out for delivery). Tracking Email: You will also receive email notifications at each important stage of your order's processing. Contact Us: If you have any further questions, feel free to email us at contact@refletparis.com or use our live chat service.

Q3: Do you accept orders for multiple items to choose just one?

Unfortunately, our return policy does not allow ordering multiple items with the intention of keeping only one. All orders are considered final once payment is made, and returns must comply with our specific conditions (e.g., defective or incorrect items). Return shipping costs are the responsibility of the customer unless an error occurred on our part.

Q4: Can I cancel my order?

Yes, it is possible to cancel your order in two cases:

Unpaid Order: If you haven’t completed the payment, the order will be automatically canceled after 24 hours of inactivity. Paid Order: If you have already paid but your order hasn’t been shipped yet, you can contact our customer service to request a cancellation. Once your order is being shipped, it can no longer be canceled.

Q5: Why haven’t I received a confirmation after placing my order?

There could be several reasons why you haven’t received an order confirmation email. Here are some checks to perform:

Check your spam folder: Our confirmation emails may sometimes be directed to your junk mail. Check "My Orders": Log in to your account and go to the "My Orders" section to verify if your order was recorded. Check your bank account: Ensure that a transaction was made for the purchase. If you still can’t find a confirmation, contact our team via contact@refletparis.com.

Q6: When will I receive my order?

The delivery time for your order depends on two factors:

Processing Time: Items in stock are usually processed within 48 hours. Custom or made-to-order items may take longer, depending on the specifics of the order (production details). Shipping Time: Once processed, your order will be shipped according to the delivery method you selected (standard, express, etc.). You will receive an email with tracking information for your package.